Shipping policy

(Effective as of 09 August 2025)

At kaleō. brand atelier, our work is delivered digitally or through scheduled services — there are no physical goods to ship. This means no shipping fees, no delivery delays, and instant access to your creative process once your project begins.

1. Delivery of Digital Files & Services

All deliverables (e.g., brand guidelines, design files, strategy documents) are sent to the email address you provide at checkout or shared via the agreed file transfer method (such as Google Drive, Dropbox, or WeTransfer).
Project timelines and file delivery dates are stated in your order confirmation, proposal, or onboarding email.
You are responsible for ensuring your email address and contact details are accurate and able to receive files.

2. Processing Times

Project start dates and delivery schedules depend on the scope of work and will be confirmed after purchase.
Small digital items (such as pre-made templates) are delivered within 1–3 business days unless otherwise stated.
Bespoke projects follow the agreed timeline outlined in your proposal or project plan.

3. No Physical Shipping

We do not ship physical items. Any mention of “shipping address” during checkout is for billing purposes only and will not affect delivery.

4. Missed or Failed Digital Delivery

If you have not received your files by the agreed date:

Check your spam/junk folder.
Ensure your inbox is not full.
Contact us at info@iamkaleo.com with your order number so we can resend the files promptly.