Privacy policy

(Last updated: 09 August 2025)

At kaleō. brand atelier, we believe trust is at the heart of every collaboration. When you work with us, you’re not just sharing information — you’re entrusting us with elements of your brand, your story, and your creative vision. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our store, purchase services, or otherwise interact with us.

This store is powered by Shopify, which enables us to provide our services to you. Because of this, Shopify also processes certain data about your visit and purchases. This policy includes both how we use your information, and how Shopify may use it to operate the platform.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

 

1. Personal Information We Collect

When we say “personal information,” we mean information that can identify you or be linked to you. We may collect:

  • Contact details – name, billing address, email, phone number.

  • Financial information – payment details (processed securely by Shopify).

  • Account information – login details, preferences, settings.

  • Transaction information – purchases, cancellations, order history.

  • Communications – messages you send us.

  • Device & usage data – browser type, IP address, site activity, cookies.

 

 

2. Sources of Personal Information

We may collect information:

  • Directly from you (when you order or contact us).

  • Automatically (via cookies and similar technologies).

  • From service providers (such as payment processors).

  • From partners or third parties when relevant to your order.

 

 

3. How We Use Your Information

  • Provide and improve our services – process orders, deliver files, manage projects.

  • Marketing – send occasional updates, promotions, or news (only with your consent where required).

  • Security and fraud prevention – protect our site and services.

  • Communications – respond to questions, support requests, and project feedback.

  • Legal compliance – meet legal requirements or respond to lawful requests.

 

 

4. Additional Note for Creative Projects

As part of our bespoke design process, you may share brand assets, images, or other materials. These are stored securely, used solely for the purposes agreed in your project scope, and never shared with third parties beyond what is necessary to complete your project. Upon written request, we can securely delete these assets after the project’s completion.

 

 

5. How We Share Your Information

We may share your data:

  • With Shopify and service providers who help us operate (IT, payments, file storage).

  • With marketing partners (if you opt in).

  • When you request or consent to it.

  • As required by law or for legal proceedings.

 

 

6. Relationship with Shopify

Shopify hosts this store and processes data to operate the service. To learn more about Shopify’s data practices, visit Shopify’s Privacy Policy.

 

 

7. Your Rights

Depending on where you live, you may have rights to:

  • Access, correct, or delete your data.

  • Request a copy (data portability).

  • Object to or limit processing.

  • Withdraw consent (where applicable).

To exercise your rights, contact us using the details below.

 

 

8. Data Security & Retention

We use reasonable security measures to protect your personal information. We keep it only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

 

 

9. International Transfers

Your data may be stored or processed outside your country. Where required, we use recognised safeguards such as the EU Standard Contractual Clauses.

 

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with the updated effective date.

 

 

Contact

For privacy questions or to exercise your rights:

kaleō. brand atelier

Email: info@iamkaleo.com

Address: Via Beda Weber 21, BZ, 39031, Italy